Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35GOALS/TARGETS Our executives engage broadly with our stakeholders as part of their management responsibilities. Our overarching goals are to: ■ Engage with customers and associates through internal management processes, such as the Guest Satisfaction Survey and our annual Associate Engagement Survey, to help drive continuous improvement. ■ Collaborate with stakeholders and understand their priorities through global forums and industry associations in order to develop policies that address some of their most critical social and environmental concerns. ■ Educate and communicate with key influencers to ensure they understand our business and create an environment conducive to travel growth. ■ Maintain a robust public policy agenda, engaging leaders on a wide range of issues, including visa and entry policies that facilitate travel, immigration reform, civil rights and non-discrimination policies, transportation and sustainability. As a global travel company with managed and franchised lodging operations, Marriott International has a range of stakeholder groups, including shareholders, hotel owners and franchisees, suppliers, associates, customers, community organizations and industry associations, as well as governmental and nongovernmental entities. These stakeholders are diverse. Understanding the needs, key issues and priorities of our stakeholders helps inform the development of our business strategy, products and services. We are also an advocate for policies that support growth in the travel and tourism industry in the U.S. and around the world. 60% 2014 GUEST SATISFACTION SURVEY RESULTS* AND OF THOSE GUESTS 1IN 5 GUESTS RESPOND rate their overall hotel experience at least 9 10 OUT OF Management Tool to Help Drive Continuous Improvement *In 2014, our guest satisfaction response rate was 21.5 percent, including both managed and franchised U.S. and Canadian hotels branded as JW Marriott® Hotels, Renaissance® Hotels, Marriott Hotels® , Courtyard® , SpringHill Suites® , Fairfield Inn & Suites® , Residence Inn® , and TownePlace Suites® . We have not included The Ritz-Carlton® Customer Engagement program as it uses a different scale than our other brands, which makes the scores noncomparable. 49 MILLION MEMBERS* REWARDS MARRIOTT REWARDS® Marriott Rewards is committed to creating long-term relationships and outstanding guest experiences with our customers. *Includes members of the Marriott Rewards and The Ritz-Carlton Rewards® programs worldwide. 2015 UPDATE ON STAKEHOLDER ENGAGEMENT AND POLICY ADVOCACY 1,000+ reviews submitted since the launch in July 2014 Reviews can be submitted in 6 LANGUAGES 350K+ 85% of reviews are 4-STAR AND HIGHER SUBMIT WOULD RECOMMEND MARRIOTT properties to a friend CHINESE ENGLISH FRENCH GERMAN JAPANESE SPANISH Hotels display reviews on Marriott.com as well as our language sites 93% of reviewers MARRIOTT VERIFIED REVIEWS* *As of June 2015 Online Travel Reviews by Our Hotel Guests reviews daily